Frequently Asked Questions

Which countries does Aurelia Living ship to?
We currently ship to all provinces and territories within Canada. At this time, we do not offer international shipping outside of Canada.

Can I cancel my order after placing it?
If you need to cancel your order, please email us at info@aurelialiving.ca as soon as possible.
We can only process cancellations within 24 hours of your purchase. After that point, your order may already be in progress and cannot be changed or cancelled. If it’s already been shipped, you can follow our Return Policy instead.

Is it safe to pay on your website?
Absolutely. Our website is protected with SSL encryption to ensure your personal and payment information is handled securely. Your payment details are used only to complete your transaction and are never stored.

What are your shipping costs?
We offer free standard shipping on all orders within Canada. There are no additional handling or delivery fees.

How long does delivery take?
Orders are typically processed within 1 to 3 business days (Monday to Friday).
Once shipped, delivery takes approximately 7 to 15 business days, depending on your location. See our Shipping Policy for more detailed information.

Can I return or exchange an item?
Yes, you can return most items within 30 days of delivery, as long as they’re unused, unwashed, and in original condition with tags and packaging.
We also accept exchanges. Visit our Return & Exchange Policy for full instructions.

What payment methods do you accept?
We accept a variety of secure payment methods, including:

Visa
Mastercard
American Express
Apple Pay
Maestro

Will the product colours look exactly as shown?
We make every effort to display product colours as accurately as possible. However, screen settings and lighting may cause slight variations. If you're unsure about a colour or material, feel free to reach out before placing your order.