Shipping & Delivery Policy

Thank you for choosing Aurelia Living. We are committed to processing your order safely, carefully, and with complete transparency. Since we use international warehouses, delivery times may be longer than those of local online stores.

Where do we ship?

Aurelia Living currently ships exclusively to customers in Canada.

Please note: Our products are shipped directly from international warehouses, depending on availability and destination. As a result, delivery times may differ from standard domestic shipping.

Order Confirmation

Once your order is successfully placed, you will receive a confirmation email with your order number and payment details.

Didn’t receive a confirmation?
Please check your spam or junk folder, or contact us at info@aurelialiving.ca with the subject line: "Missing order confirmation".

Order Processing

Orders placed on business days before 12:00 PM (GMT-05:00) Eastern-Standardtime (Toronto) are usually processed the same day.
Orders placed after 12:00 PM or on weekends are processed the next business day.
Processing time: 1 to 3 business days

Delivery Time

Due to our international logistics, estimated delivery time is:

6 to 12 business days after shipping
(Total time from placing your order: 7 to 15 business days)

Please note that delivery time may vary depending on product availability, location, carrier, customs procedures, and other factors such as holidays.

Shipping Costs

Standard shipping is free on all orders, regardless of order value.

Shipping Partners

We collaborate with trusted logistics partners connected to our international warehouses. The carrier is automatically selected based on your delivery address and the shipping origin.

Track & Trace

Once your order has been shipped, you will receive an email with a tracking link so you can easily follow your shipment.

Delayed Delivery

Haven’t received your order after 15 business days? Please contact us at info@aurelialiving.ca.
We’ll check the status of your shipment and provide an appropriate solution, such as:

Free reshipment
Or a full refund

Cancelling Your Order

You may cancel your order within 24 hours of placing it, as long as it has not yet been shipped.
Send your cancellation request along with your order number to info@aurelialiving.ca.

If your order has already been shipped, cancellation is no longer possible. In that case, please wait for delivery and use our return process.